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Level One Support: Connectwise Introduction Training
Connectwise University
Everything You Need to Know
How to Use/Create a Service Ticket
How to Use a Service Board
Incoming Tickets and Triage
Ticket Submission (2:34)
Support Ticket Triage Path
Setting Priority Levels
Ticket Time Expectations
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Ticket Time Expectations
Connectwise at H2H - Ticket Expectations.pdf
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